Policies
Service policies
Clear expectations for cancellations, access, timing, and satisfaction.
Cancellations or changes
Whenever possible, appointments should be changed or cancelled at least 24 hours in advance. Any applicable conditions will be communicated before confirmation.
Arrival windows and punctuality
Selected times are treated as arrival windows to account for travel and earlier appointments. If our team arrives after the agreed window, a discount will be applied to your next visit.
Property access
Clients are responsible for providing safe entry instructions, relevant parking details, and clear access to the property.
Satisfaction guarantee
If something material was missed, contact us within 24 hours so the issue can be reviewed promptly.